ETS Behind the Scenes: Ordering Parts 101

The strip-till season is right around the corner. Here are some helpful tips from our parts department on how to order what you need for a successful SoilWarrior season. Meet Alicia Crooks! She is the ETS Supply Chain Specialist and the main person handling your parts order. Alicia offers expert guidance on making parts orders—here’s what she recommends when you contact the office to request the components you need.

"During the strip-tillage seasons, my top focus is timely delivery of equipment and parts, ensuring farmers can start the strip-till season without delay. A company with great customer service builds trust, fosters loyalty, and creates lasting relationships by consistently meeting or exceeding customer expectations. The Parts Department is all about being responsive, knowledgeable, and proactive, ensuring that every need is met quickly and effectively, creating a seamless experience for the customer,” Alicia says. 

The biggest tip the Parts Department has to offer is to have the serial number of your machine. These are located under the toolbox and on the right front corner of the machine’s main frame. SoilWarriors have many configurations, and some older machines are still being used in the field. With the serial number, we can pull up all the build information that helps us find you the correct parts. If we have discontinued what you need, it gives us the information we need to find a workaround if it’s available.

2019 & Newer Serial Number

SoilWarrior Edge Serial Number

When you call the office, be as prepared as possible. It helps to be by the machine so you can send pictures to the Parts Department if you aren’t sure what you need. We want to grab the correct part and get it to you as soon as possible. During business hours, customers should call the main office, 507-332-2231, or email parts@soilwarrior.com. After hours, it is best to email.

Here is a list of the top five ordered parts by customers. 

1. Deep Tillage Bits
2. 13 Wave Coulter
3. 3/4 Fertilizer Delivery Hose
4. 1/2 Fertilizer Delivery Hose
5. Seal, shaft

Next time you call the office to order parts, ask for parts!